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3-Day Live Personal Development and Communication Program | ICF CCE Accredited

Figuring Out People

Understand yourself, and understand others with greater clarity

An immersive 3-day experience uncovering the unconscious patterns behind how you and others think, communicate and respond, so you can create more influence, have better relationships and outcomes.

Sydney & Melbourne

3 live days

$499 ex GST

20 ICF CCE hours

Why do the same patterns keep showing up?

 You may leave a conversation replaying what was said, second-guessing your response or wondering why the exchange unfolded the way it did. You might recognise the same tension in different relationships, delay decisions because you are uncertain what to do, or react in ways that only make sense afterwards.


These experiences can look different on the surface, but they may be influenced by less-visible patterns shaping what you notice, how you interpret situations and how you respond.

RUMINATING
You replay conversations long after they’ve finished.

It’s exhausting to re-live past exchanges, dissecting what was said, what was meant, and what you should have said instead. This habit keeps you stuck in the past, pulling focus away from the present moment.

People-Pleasing
You struggle to say no and put others first.

Constantly prioritising everyone else’s needs leaves you stretched thin. When saying “no” triggers guilt, saying “yes” becomes an automatic habit that compromises your own boundaries and energy.

Second-Guessing
You overthink decisions and second-guess yourself.

Even simple choices turn into a mental tug-of-war. The constant need for certainty leads to analysis paralysis, making you doubt your instincts and look outward for reassurance.

Procrastination
You know what you should do but don’t always do it.

There is a frustrating gap between your intentions and your actions. Knowing the right step forward isn’t the problem, it’s the invisible friction, procrastination, or hesitation that stops you from following through.

Hesitation
You lose confidence in situations where you want to show up strongly.

When it matters most—whether in a crucial meeting, a difficult conversation, or a new environment, your confidence wavers, making you hold back your insights and mask your capability.

Repetition
You notice similar relationship dynamics repeating.

Whether in your professional or personal life, you notice the same familiar frustrations, communication breakdowns, or roles playing out with different people, as if following an unwritten script.

Reactivity
You find yourself reacting emotionally before you have time to think.

A comment or situation triggers an instant, intense response before your conscious mind can catch up. You’re left navigating the aftermath of a reaction that felt completely automatic.

Feeling Misunderstood
You feel misunderstood by the people closest to you.

Despite your best intentions and efforts to explain yourself, a gap remains between what you mean and what others hear, leading to a lingering sense of isolation in your important relationships.

Plateau
You wonder why the same patterns keep repeating despite your personal development work.

You’ve read the books, attended the workshops, and possess immense self-awareness, yet the underlying habits remain unchanged. You’re ready to move past just understanding the problem to actually shifting it.

The problem isn't that you're broken

The Coaching Room brand icon

Recognising yourself in these patterns does not mean you are not trying hard enough. Behaviour is often the visible result of filters and habits operating outside immediate conscious awareness. These can influence what feels important, what you overlook, how you interpret another person and the responses available to you in the moment.

Until those patterns become easier to observe, it can be difficult to create a different response consistently.

Figuring Out People gives you a practical way to recognise these patterns in yourself and others. Across three live days, you will learn to observe what is happening more accurately, separate what you notice from what you assume it means, and develop greater flexibility in how you communicate and respond.

Dates & Locations

Choose Your Program

Madeleine Robinson, Managing Partner The Coaching Room
Jay Hedley Managing Partner The Coaching Room

Led by Madeleine Robinson and Jay Hedley

Sydney

COMMENCES IN

  • 00Days
DATES
2026 Dates
16th October to 18th October 2026
2027 Dates
7th May to 9th May 2027
VENUE
NSW Teachers Federation
23/33 Mary Street, Surry Hills NSW 2010
INVEST
$499 ex GST · 20 ICF CCE hours

Melbourne

DATES
2026 Dates
TBA.
2027 Dates
21st May to 23rd May 2027
VENUE
Grace Park Hawthorn Club
2 Hilda Crescent, Hawthorn VIC 3122
INVEST
$499 ex GST · 20 ICF CCE hours
Not sure which program to choose?

Experiences with The Coaching Room

What participants say about learning with us

These reflections are from people who have participated in learning and coaching experiences with The Coaching Room.

Student Testimonial Dave Milburn

“The Coaching Room has genuinely transformed my life. What once felt overwhelming is now manageable, and I've regained time, clarity, and confidence I didn't realise I was missing.”

Dave Milburn

Student Testimonial Leigh Lonsdale

“I have only positive comments to make about my experience with The Coaching Room. I've now participated in 3 courses, had a couple of one on one coaching sessions, and am about to embark on a Group Coaching program.”

Leigh Lonsdale

How it works

This is not a personality test

Many personality tools tell you what ‘type’ someone is. Figuring Out People works differently.

Meta-programs are patterns people run in context. They are not fixed labels and do not reduce a person to a box. They help you observe what someone may be doing in a specific situation through their language, body, voice
and behaviour.

This program may not be the right fit if you are looking for a quick personality quiz, a passive seminar or a simple script that tells you exactly what to say in every situation. It may also not be the right fit if you want to label other people without being willing to examine your own patterns first.

Figuring Out People is practical, reflective and experiential. You will be invited to observe, practise, question, discuss and apply the work in real time.

Quote: Describe before you interpret, evidence before conclusion, person before pattern

Describe before you interpret.
Evidence before conclusion.
Person before pattern.

Who it's for

Who this program is for

This program is designed for people who want a practical way to understand recurring patterns, communicate with greater flexibility and respond with less guesswork when interactions become confusing, frustrating or difficult.

No prior NLP or coaching experience is required.

Personal growth icon

For Personal Growth

Recognise patterns influencing your decisions, confidence, emotional responses and communication.

Relationships icon

For Relationships

Understand why certain
conversations repeatedly miss and learn to respond with less assumption.

Coaches and facilitators icon

For Coaches & Facilitators

Observe more than the content of a client’s words and recognise patterns in language, voice, state and behaviour.

Leaders and professionals icon

For Leaders & Professionals

Communicate more precisely and adapt your approach in difficult or high-stakes interactions.

Outcomes

What you'll be better equipped to do

01

Recognise patterns as they occur

Notice how patterns may show up through language, voice, body language and behaviour.

02

Separate observation from assumption

Describe what you can see and hear before deciding what it means.

03

Understand different communication patterns

Recognise why the same message may be processed differently by different people.

04

Communicate with greater flexibility

Adapt your approach without losing the meaning or position you want to communicate.

05

Notice your own filters

Develop greater awareness of how your assumptions and habitual responses shape interactions.

06

Approach recurring dynamics differently

Bring more awareness and choice to situations that have previously felt automatic or difficult.

The Program

What you'll learn across three days

Awareness. Flexibility. Personal Mastery — a deliberate progression across three live days.
Facilitator teaching Day 1 Awareness session at Figuring Out People

DAY 1

Awareness

Begin recognising the filters and patterns influencing how you think, feel and respond.

YOU'LL PRACTISE

BY THE END OF DAY 1

You’ll be able to name your own recurring filters, describe a situation before interpreting it, and notice a pattern while it is still happening.
Face-to-face NLP training in a Coaching Room classroom

DAY 2

Flexibility

Practise recognising other people’s patterns and expand the choices available in communication.

YOU'LL PRACTISE

BY THE END OF DAY 2

You’ll be able to read a conversation more accurately, adapt how you say something without changing what you mean, and have more choices in difficult exchanges.
Figuring Out People group celebrating on Day 3, Personal Mastery

DAY 3

Personal Mastery

Begin applying awareness and flexibility more deliberately in real situations.

YOU'LL PRACTISE

BY THE END OF DAY 3

You’ll leave with a practical framework you can keep applying, plus 60 learning cards to keep recognising patterns after the room.

The Program

What's included

Accreditation

Earn 20 ICF CCE hours

Figuring Out People is ICF CCE accredited and may contribute to the ongoing professional development requirements of credentialed coaches.

17

Core Competency hours

3

Resource Development hours

20

total ICF CCE hours

A world-first delivery opportunity for Neuro-Semantics trainers
Built on the Figuring Out People Meta-Programs framework developed by Dr L. Michael Hall and Dr Bobby Bodenhamer, this program brings Neuro-Semantics and ICF CCE recognition together in one live learning experience. Through the International Society of Neuro-Semantics, eligible Neuro-Semantics trainers have an exclusive opportunity to deliver this work

Facilitators

Meet your trainers

Madeleine Robinson, Managing Partner The Coaching Room

Madeleine Robinson

Brings a grounded, precise and deeply human style of facilitation. Her work helps participants recognise the patterns beneath thought, emotion, communication and behaviour, while creating a learning environment where people feel supported to reflect honestly and apply the work practically.
Jay Hedley Managing Partner The Coaching Room

Jay Hedley

Works at the intersection of human development, performance, leadership and coaching. His facilitation brings clarity, directness and strong practical application, helping participants connect deeper insight with real-world communication, relationships and behavioural change.

FAQ

Questions people ask before joining

Do I need prior NLP or coaching experience?

No. Prior NLP experience can be helpful, but the program is designed to make the framework practical and accessible through live facilitation, clear examples and real-world application.

Is this a personality profiling course?

No. Figuring Out People is not about fixed labels or putting people into boxes. It uses Meta-Programs to help participants observe patterns in language, behaviour, voice, state and communication in context.

What is included in the registration fee?

Registration includes three days of live facilitation, live observation and communication practice, Pace-Bridge-Lead communication tools, 60 post-program learning cards, the complete 60 Meta-Program framework, observation-based practice, and program manual and reference materials.

What ICF CCE hours are included?

Figuring Out People is ICF CCE accredited and may contribute 20 total CCE hours, including 17 Core Competency hours and 3 Resource Development hours, to the ongoing professional development requirements of credentialed coaches.

Are the Sydney and Melbourne programs the same?

Yes. The Sydney and Melbourne programs follow the same three-day structure and cover the same framework. The dates, venue and city are the main differences.

What should I expect during the three days?

Expect live facilitation, observation exercises, communication practice, discussion, reflection and real-world application. The program is practical and experiential, so participants are invited to observe, practise, question and apply the work in real time.

What happens after I book?

After reserving your place, you will receive confirmation, venue details and the preparation information you need. No prior experience or special preparation is required.

What if I am unsure whether the program is right for me?

Book a Clarity Call with The Coaching Room team. This gives you the opportunity to ask questions, clarify which location or pathway suits you best, and decide whether the program is the right fit before booking.

More experiences with The Coaching Room

What participants say about working with us

The Coaching Room experience was the missing piece that I had been searching for that pulled all of my learning and experience together. The slicing and dicing of the human experience allowed me to create my own novel perspectives and explore further insights into how our clients may be showing up.
Student Testimonial Sarah Higgins

Sandra Higgins

Development and Leadership Coaching in either one on one, team or organisational setting will absolutely transform your life. I’ve been working with The Coaching Room for the last few years in which time I’ve grown into a better human, experienced extraordinary levels of professional progression and life just seems more amazing every single day.
Student Testimonial demelza Fellowes

Demelza Fellowes

The Coaching Room is the difference that makes the difference. They are truly transformational!
Student Testimonial Kelly Samson

Kelly Samson

What happens after you book?

After reserving your place, you will receive confirmation, venue details and the preparation
information you need. No prior experience or special preparation is required.

Ready to understand the patterns shaping how you communicate and respond?

Join us for three practical days of guided learning, observation and real-world application.